Last updated: November 5, 2026
These disclosures supplement our Privacy Policy.
Chat and our AI assistant
Our site offers live chat (provided by Chatra) and an AI chat assistant ("Piper"). When you use either one, the conversation is recorded and stored, along with any photos you upload and any contact or order details you provide. Our staff may review chats, and our service providers, including AI model providers, process them to answer you, hand you off to our team, and improve our service. By using chat, you consent to this recording and review. If you do not agree, please contact us by email or phone instead. Do not share payment card numbers or passwords in chat.
Advertising and analytics partners
We and these partners use cookies, pixels and similar technologies to measure our ads and to show our ads on other websites: Google (Google Ads, Google Analytics, Google Tag Manager), The Trade Desk and Teads. Under some state laws this counts as "selling" or "sharing" personal information for targeted advertising. You can opt out at any time on our Your Privacy Choices page. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out for that browser.
Fraud prevention
To protect our customers and prevent fraud, our fraud-prevention provider (Signifyd) collects device and browser information when you visit and when you place an order. This is used only for security and fraud prevention.
Your rights and requests
Depending on where you live, you may have the right to know, access, correct and delete your personal information, to opt out of targeted advertising and the sale or sharing of your information, and to appeal our decision on a request. We will not discriminate against you for using these rights. To make a request, use the contact details in our Privacy Policy. You may use an authorized agent.