Return Policy

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Return Policy

Effective June 1, 2016


General or defective returns are accepted for items purchased from General Plumbing Supply. We accept general returns up to 30 days after receipt and defective returns up to 90 days. There's no minimum value on returns. Store credit may apply.


Restocking fees are not charged in most cases. Exceptions may include general returns for special order or discontinued items, and any orders that receive customer negotiated discounts. Items shipped via LTL must be pre-approved prior to return and the customer will be responsible for all return freight.


For all returns, please contact our RGA department at All returns must have a valid RGA number or they will not be processed. All non-defective returns are subject to inspection and items deemed not new in the box may be denied or issued a reduced credit.



Clearance/Liquidation/Closeout items and all appliances may only be returned if found to be defective or damaged upon delivery.


Qualifications for a general return:

·         Return requested within 10 days of delivery

·         Must be in resalable condition

·         Must be free from scratches and/or defects

·         Must not have been installed

·         Must be in the original manufacturer’s box and packaging

·         May not have any writing on the original packaging

·         May not be missing pieces

·         Must not be a clearance/liquidation/closeout item



Qualifications for a defective return:

·         Return must be requested within 90 days of delivery 

·         Item has a defect that hinders its usability for the purpose for which it was designed and manufactured


*Note: If the item has been installed and a defect is then found, the customer is responsible for contacting the manufacturer and perusing the standard warranty procedure with said manufacturer. General Plumbing Supply will help guide the customer through the warranty process however due to manufacture constraints we may not be able to take an installed item back for return.


General Plumbing Supply is not responsible for any labor costs related to handling, installing, or uninstalling items purchased.


Items that are special ordered may not be returnable. If an item is defective or damaged, we will issue credit in full, provide replacement parts, or send you an exact replacement. General Plumbing Supply reserves the right to not issue a credit if it is found that the end user caused the damage or defect. All items that are shipped via LTL and claimed to be delivered damaged must be singed for and noted on the Bill of Laden. If the customer fails to note this, or is not around during the delivery, General Plumbing Supply reserves the right to deny the credit. If any part of this return policy is unclear, or if you have additional questions, please contact our returns department at