General Policies

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Lead Times
Please note that all stated lead times are estimates and subject to change. General Plumbing Supply does not guarantee that products not in stock will arrive within the stated lead time. General Plumbing Supply does not guarantee that a product that appears in stock will be available.  General Plumbing Supply will make every effort to ship orders and have them ready as soon as possible, but due to unforeseen circumstances, delays may occur or product may no longer be available. In these cases, we will try to substitute the product, but if non are available, the order will be cancelled and refunded.

Shipping Policies


Free Shipping

Orders that qualify for free shipping are those in value of at least $350 and qualify for UPS ground shipments. Free shipping does not apply to oversize items that must ship out via LTL, or other methods or items that weigh over 20lbs. General Plumbing Supply reserves the right to modify and adjust this program, and to cancel the customer’s order if there has been an error in calculations when determining freight charges.


Shipping Charges

Shipping charges are calculated based on a combination of the products purchased, shipping address, and shipment methods while taking into account any applicable promotional shipping offers. Shipping costs are subject to change if an error in package size/ weight is found. Customer will be notified in writing of all changes and will have the right to cancel the order if they do not accept the additional charges.


Determining shipping charges is as simple as 1-2-3:

·         Add the product(s) to your shopping cart

·         Go to the Checkout Page and Type in the shipping zip codes

·         The cost of shipping and the various options available will be displayed on the screen below.

Shipping Methods:

·        General Plumbing Supply makes every effort to ship all products in the most efficient shipping method possible. For LTL shipments, insurance will be added for the items value. Due to the cost of some items, LTL shipment rates are subject to change for additional insurance is necessary (expedited shipping methods are available for an additional cost). Please note, we do not ship on weekends, all orders are processed within 1-2 business days.

·          All LTL shipments will include residential delivery with call-ahead service and lift gate. Insurance will also be included.

·          General Plumbing Supply is not responsible for any damages. All claims for damage must be filed with the carrier and noted on the bill of lading. 



For smaller items our shipping options are:

·         Standard Ground: Your product will be delivered in estimated 5 to 7 business days after the product leaves the warehouse. Our chosen provider is UPS, but we may use Fedex or USPS under certain circumstances.

For larger items that require truck delivery our shipping options are:

·         Freight Carrier: Your product will be delivered curbside. Lift gate and additional insurance are extra. We will let you know the total shipping cost before the product is shipped out if additional options are requested.



Return  and Cancelation Policy

Effective June 1, 2016


General or defective returns are accepted for items purchased from General Plumbing Supply. We accept general returns up to 30 days after receipt and defective returns up to 90 days. There's no minimum value on returns. Store credit may apply.

Please note that all product images are only illustrations of a basic description of what the product may look like and may differ from the product being shipped. The item number listed on the order confirmation will be the item that will be shipped expect if that item falls into the lead time policy where a substitute may be shipped. If a product is purchased based on off the image, however is found to be incorrect, the customer will be responsible for all shipping charges related to the transaction, however no restocking fee will be charged.

Restocking fees are not charged in most cases. Exceptions may include general returns for special order or discontinued items, and any orders that receive customer negotiated discounts. Items shipped via LTL must be pre-approved prior to return and the customer will be responsible for all return freight.


For all returns, please contact our RGA department at All returns must have a valid RGA number or they will not be processed. All non-defective returns are subject to inspection and items deemed not new in the box may be denied or issued a reduced credit.


Items ordered that do not show any availability are considered special order items. These items are subject to a 25% cancellation fee if the item has not shipped yet. These items once shipped cannot be returned and all sales are final.


Please understand that some special order items have a longer lead time. We will try to expedite these items if possible. If there is a manufacturing issue and a special order item is delayed, we reserve the right to cancel the order and refund the customer the amount. All fee’s would be waved in these cases.



Clearance/Liquidation/Closeout items and all appliances may only be returned if found to be defective or damaged upon delivery.


Qualifications for a general return:

·         Return requested within 10 days of delivery

·         Must be in resalable condition

·         Must be free from scratches and/or defects

·         Must not have been installed

·         Must be in the original manufacturer’s box and packaging

·         May not have any writing on the original packaging

·         May not be missing pieces

·         Must not be a clearance/liquidation/closeout item



Qualifications for a defective return:

·         Return must be requested within 90 days of delivery 

·         Item has a defect that hinders its usability for the purpose for which it was designed and manufactured


*Note: If the item has been installed and a defect is then found, the customer is responsible for contacting the manufacturer and perusing the standard warranty procedure with said manufacturer. General Plumbing Supply will help guide the customer through the warranty process however due to manufacture constraints we may not be able to take an installed item back for return.


General Plumbing Supply is not responsible for any labor costs related to handling, installing, or uninstalling items purchased.


Items that are special ordered may not be returnable. If an item is defective or damaged, we will issue credit in full, provide replacement parts, or send you an exact replacement. General Plumbing Supply reserves the right to not issue a credit if it is found that the end user caused the damage or defect. All items that are shipped via LTL and claimed to be delivered damaged must be singed for and noted on the Bill of Laden. If the customer fails to note this, or is not around during the delivery, General Plumbing Supply reserves the right to deny the credit. If any part of this return policy is unclear, or if you have additional questions, please contact our returns department at

Quoted Material/ Job Quotes
Material submitted online via for quoting is not price protected unless confirmed by a member of our sales staff. We will not hold or honor pricing from previous orders without prior approval from management. 

Privacy Policy



General Plumbing Supply is the sole owner of the information collected on its website. We will not sell, share, or rent this information to others. General Plumbing Supply collects information from our customers at several different points on our website including the order and quote pages. This information is used for the sole purpose of providing you the best possible service when requesting information or ordering products.


When you place an order, we request contact and credit card information. This information is used strictly for billing purposes and to successfully complete and fill orders. If we should have trouble processing an order, the contact information is used to get in touch with you.

Customers who register for an account and provide their email address give General Plumbing Supply the right to have their information used for direct email communication. This includes but is not limited to emails advertising products, services, sales and other digital communications. General Plumbing Supply will never sell your information to a 3rd party.


General Plumbing Supply takes strong precautions to protect your information both online and offline. We use a variety of technical solutions to make shopping safe at our website. Your information is encrypted and is protected by industry-standard Secure Sockets Layer (SSL) software.



Our website use "cookies", small pieces of data stored on your computer and delivered through your Web browser. Most, if not all, e-commerce merchants now use cookies. By using this technology we can provide you with an enhanced shopping experience. It is possible for you to turn off cookies in your Web browser. If you do this, you can still browse our website, but we will not be able to provide you with a more personalized shopping experience or accept online orders from you.



Our website often contains links to other sites to provide you with the best information. General Plumbing Supply is not responsible for the privacy practices or the contact of other sites you may visit.


Terms of Use


Terms and Conditions of Use


Your access and use of the General Plumbing Supply World Wide Web site (the Site) is subject to the following terms and conditions and all applicable laws. By accessing and browsing this Site, you accept and agree, without limitation or qualification, the Terms and Conditions of Use and acknowledge that to the extent any other agreement between you and General Plumbing Supply conflicts with the terms of this Agreement, such agreement is superseded and of no force or effect.


Intellectual Property


All material included on this site, such as text, graphics, logos, button icons, images, audio clips, and software (Material), is the property of General Plumbing Supply or its content suppliers and protected by U.S. and international copyright and trademark laws. All material on this Site is the exclusive property of General Plumbing Supply, and protected by U.S. and international copyright laws. All software and/or automated databases used on this Site are the property of General Plumbing Supply or its software suppliers and protected by U.S. and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Site is strictly prohibited.


Limited Liability


General Plumbing Supply is not responsible for technical, hardware or software failures of any kind, lost or unavailable network connections, or incomplete, garbled or delayed computer transmissions. Under no circumstances will General Plumbing Supply or its suppliers be liable for any damage or injury that results from the use or reliance of the materials or information contained on this Site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, in which case the above limitation may not apply to you.


While the material contained in the World Wide Web site has been checked for accuracy, and with the understanding that such materials do not infringe on any copyrights or other legal rights, all material is provided without any express or implied warranties of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement.


Neither General Plumbing Supply nor its affiliates assume responsibility for any errors or omissions in the material. In no event shall General Plumbing Supply or its affiliates be liable for any special, indirect or consequential damages resulting from any use or performance of or content errors or omissions in the material, even if notified in advance of the potential for such damages. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. General Plumbing Supply may provide links to other sites that are not maintained by General Plumbing Supply. General Plumbing Supply does not endorse those sites and is not responsible for the content of such other sites.


Applicable Law


These terms and conditions are governed and interpreted pursuant to the laws of the State of New Jersey, United States of America, notwithstanding any principals of conflicts of law. If any part of these terms and conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. General Plumbing Supply can revise these terms and conditions at any time without prior notice by updating this posting.